Feedback from our customers and partners is an important part of our ongoing efforts to continuously improve our processes and routines. We have a well-defined process and a case management system in place to handle your feedback and complaints.

We follow the process below when handling the feedback we receive.

Process for handling your case:

1. We receive your feedback
2. A case handler is appointed
3. You receive confirmation
4. We conduct a root cause analysis
5. We decide on actions to be taken
6. We provide you with feedback
7. We follow up on the effects of the actions.

If you have complaints about something we have done or delivered, you can notify us through the contact person you already have with us. If, for any reason, you cannot or do not want to send the complaint directly to your contact person, you can send an email to one of the contacts listed on this page.

After receiving and registering your complaint, we will analyze what happened, decide on the actions to be taken, and how we can prevent the same issue from occurring again. We will, of course, provide you with feedback on how we have handled your complaint.

We also welcome positive feedback.